Short film competition



1.1. These General Terms and Conditions for festivals, concerts and other cultural events organized by “QUENTIN” EOOD (“General Terms”) govern the rights and obligations of “QUENTIN” EOOD, EIK 102082901 (“QUENTIN” “we”), as well as the rights and obligations to persons purchasing tickets for access to a festival, concert or other cultural and mass event organized by us (“Event”) or attending such Event (“visitors”, “you”), in connection with the purchase of tickets for the relevant Event and the visit of the Event.

1.2. In each case, the Terms and Conditions apply to the Event you are ticketing and/or attending.

1.3. The general terms and conditions for the specific Event for which you purchase a ticket are set out on the Event page of the online ticketing platform through which you purchase the ticket for the Event, as well as on the Company’s website and/or on the Company’s profile on the social networks we use (Facebook, Instagram).
The terms and conditions of an Event form the contract between us and you under which you are entitled to attend that Event. Acceptance of the General Terms and Conditions of the Event is a condition for the purchase of a ticket for the Event, as well as for your admission to the territory of the Event.

1.4. Depending on the type of ticket you purchase (paper, electronic), it is possible that the special conditions of the Event or a more important part of them will be printed on the ticket. In all cases, the ticket purchased by you will contain an appropriate indication of the address on the Internet where these General Conditions for the Event can be found.

1.5. It is your responsibility to familiarize yourself with the current General Terms and Conditions of the Event for which you purchase a ticket or which you attend. By purchasing a ticket for an Event, as well as by entering the territory of the Event, it is assumed that you have familiarized yourself with and accept the present General Terms and Conditions of the Event. It is recommended that you read the General Terms and Conditions of the Event immediately before leaving for the Event in order to comply with the information about the conduct of the Event and the rules that you must comply with (including, but not limited to, access rules, wearing prohibited objects and substances, changes that occurred after the date of purchase of a ticket for the Event, etc.).

1.6. If any of the requirements of the General Terms and Conditions of the Event you will visit are not clear to you, you should contact us for clarification of the relevant requirement. Failure to understand an applicable requirement is no excuse and does not relieve you of your obligation under the terms in which that requirement is established.


2.1. The organizer of all events according to these General Terms and Conditions is “KUENTIN” EOOD, entered in the commercial register under EIK 102082901, with headquarters and management address in the city of Burgas, Slaveykov Street No. 93, Mirazh Hotel.

2.2. You can find detailed information about our activities on our website at For all questions related to the Events we organize, you can contact us by email at


3.1. You can only purchase a ticket for our Event if you are of legal age and able to act. When you purchase a ticket for another person, you are responsible for making that other person aware of these General Terms and Conditions of the Event. When you purchase a ticket for a minor or a minor, you are also responsible for that minor or minor’s compliance with the General Terms and Conditions of the Event.

3.2. For each Event we organize, we may offer tickets through one or more different distribution channels. Information on the ways in which you can buy tickets for an event can be found on the page of our website at the Internet address and/or in the company’s profile on the social networks we use (Facebook: Dinevi Group, Instagram: dinevi_group)

3.3. Regardless of the channel through which you purchase a ticket for an Event, the ticket is deemed to have been purchased and your contract with us for access to the Event is deemed to be concluded from the time the ticket price is paid.

3.4. Except in cases expressly provided for in these General Terms and Conditions, tickets for the Events we organize cannot be returned, and you do not have the right to withdraw from the contract concluded with us. Therefore, we will issue refunds on purchased tickets only in the cases and amounts specified below.

3.5. Event tickets may have a unique barcode/QR code, in which case access to the Event may be achieved by scanning this code at the entrance to the Event. Scanning the barcode/QR code marks the ticket as used and no other person identifying himself with a ticket with the same barcode/QR code will be admitted to the Event territory. Therefore, it is important that you keep your Event ticket from being accessed by third parties and that you do not allow third parties to copy the ticket. Therefore, you must not post, send or share your purchased ticket online, on social networks or in any other similar way.

3.6. It is your responsibility to protect your ticket and the accompanying receipt from theft and from loss, damage or loss. Accordingly, the risk of any such event occurring is Yours. The occurrence of such an event is not a prerequisite for the exchange/issuance of a new ticket or for the refund of the price of the stolen, lost, damaged or perished ticket.

3.7. The secondary sale of tickets (the sale by the original buyer to a third party) is prohibited, except in the places expressly indicated and guaranteed (from the point of view of security) by the organizer. In cases where a purchased ticket can be returned (e.g. when an Event is cancelled), we will only accept and honor ticket return requests from persons who have purchased tickets with a cash receipt attached at the time of purchase or with the unique barcode/ QR code for electronic sales. In order to avoid abuse (e.g. ticket forgery) and to ensure your rights as a consumer, we recommend that you only purchase tickets for our Events from authorized sales locations/channels.

3.8. Event tickets may not be used for promotional purposes without our express prior written consent.

3.9. Falsifying Event tickets is a crime! In all cases where we find such counterfeiting, we will refer the relevant law enforcement authorities and cooperate with their investigation.


4.1. Upon initial entry to the Event area, you must present a valid Event ticket and valid identification (including a driver’s license).

4.2. Multiple entry and exit of the Event area within the Event is prohibited for security reasons. Entry is permitted at any time, but exit is one-time during the Event. Think carefully if you haven’t forgotten anything before entering.

4.3. The working hours during which the Event is open to visitors are specified in the General Terms and Conditions of the Event. Times are approximate and subject to change until the start of the Event.


5.1. Unless otherwise stated in the General Terms and Conditions of an Event:

  • 5.1.1. There is no minimum age for visitors to Events organized by us;
  • 5.1.2. One parent/adult companion may accompany no more than one person under the age of 18.

5.2. The responsibility for the health and welfare of every minor and minor child rests with their parent, guardian, custodian or other person caring for them (as defined in the Child Protection Act). In order for a minor or minor child to be admitted to the Event, it is necessary:

  • 5.2.1. The child must be accompanied by his parent, guardian, guardian or other person who takes care of him, or by another adult capable of acting;
  • 5.2.2. The child must have a declaration, signed by a parent, guardian, guardian or person who takes care of the child, certifying the fact that the declarant will accompany the child to the Event; when the child is accompanied by another adult capable of acting, the declaration must contain the authorization of this other companion and the consent of the latter to accompany the child;
  • 5.2.3. The child must have and present an identity document or student ID card.

5.3. The declaration under item 5.2.2 is submitted in duplicate upon each entry into the Event area according to a template available at the Internet address Complete and sign the declaration in advance. When the child’s companion is not a parent, guardian, guardian or person who takes care of him, the companion and the child must at all times have a copy of the declaration under item 5.2.2.


6.1. If you need further assistance, do not hesitate to contact us.


7.1. For each Event organized by us, we may apply one or more of the following security measures:

  • 7.1.1. use of a security company to maintain order and security in front of and in the Event area;
  • 7.1.2. search of the visitor and search of his luggage upon entering the Event area;
  • 7.1.3. taking the visitor’s temperature upon entering the Event area and other checking for symptoms of highly contagious diseases;
  • 7.1.4. video surveillance of the entrances and the entire territory of the Event.

7.2. Each visitor is required to cooperate with the security guards of the Event, including identifying themselves with their identification document and their ticket. Failure to provide due assistance may result in denial of access to the Event or your forced removal from the Event area.

7.3. If you refuse to be searched at the entrance to the Event or to submit your baggage to be searched, you will not be admitted to the Event grounds.

7.4. If you show symptoms of a highly contagious disease during an outbreak or widespread outbreak of that disease, you may not be admitted to the Event grounds.

7.5. The recordings from the security cameras used, as well as the testimony of the employees of the security company we use to guard the Event, may be used to establish violations of these General Rules of the Event.

7.6. Due to changes in weather conditions during an Outdoor Event, it may be necessary to take unforeseen security measures (eg suspension of performance, evacuation, etc.). Any such emergency security measures will be announced by our representative over the Event’s public address systems. The instructions given by us in such situations should be strictly followed to ensure overall safety.


8.1. The following items and substances are prohibited from being brought into all Events organized by us:
substances, the use of which is prohibited by law; narcotic substances and paraphernalia for their use; melee weapons, firearms and other means of self-defense (such as, but not limited to, knives of any size, gas guns, pepper spray, boxes) or other dangerous objects that can be used as weapons; flammable substances or liquids, including aerosols; markers, sprays; backpacks and bags with a capacity greater than 10 liters (i.e. with dimensions of about 35x25x12 cm); glass and plastic containers, glass/metal/plastic bottles, metal cups and rigid packaging; plush toys; remote control toys such as cars, airplanes, helicopters and the like; horns; food and alcohol; water for one person in a package larger than 0.5 liters; balloons, inflatable balls, inflammable spheres, flying lanterns, as well as Frisbees and other flying discs; umbrellas, torches, sticks (including selfie sticks); bulky items, chairs, boxes, mats, sleeping bags and tents; bicycles, skateboards, hoverboards, electric scooters and other vehicles; any animals, except guide dogs; lasers, laser pens and similar light devices; water guns, spray bottles and others that spray water; musical instruments and sound systems; megaphones; drones and other flying objects; professional photo and video equipment (including but not limited to cameras/interchangeable lens cameras); pyrotechnic materials, incl. fireworks, sparklers, etc.; chain belts, wrap-around belts and belts with studs (cone studs); flyers not expressly permitted by us. Other prohibited items and substances may be specified in the special conditions of the relevant Event, and the list of these other items and substances may be amended until the start of the Event.

8.2. If you are carrying a prohibited item and/or substance on your person or in your luggage, you will not be allowed into the Event area. Please note that some jewelry or other merchandise items (such as chains, studs, etc.) may also be considered dangerous and may not be allowed into the Event area.

8.3. We are under no obligation to store prohibited items and substances.

8.4. In general, only personal items and clothing are allowed into the area of ​​each Event, eg: sunscreen; repellent (preparation to prevent insect bites), but not in the form of an aerosol in a pressurized package; lighter; cigarettes/e-cigarettes; water (in a plastic bottle up to 0.5 liters); medications (asthma spray, pills, etc.); external phone charging battery (powerbank); contact lens solution; hand sanitizer; an insulin syringe (NOT a normal syringe, but one with a very short needle), a maximum of 1 syringe is allowed; a small bottle of insulin.

8.5. It is up to the officials responsible for the access regime at the entrance of the Event to decide whether a certain object or substance is allowed or prohibited to be brought into the territory of the Event. If you have a medical condition that requires you to have an item or substance with which you are not allowed at the Event, you should contact us promptly to resolve the issue.


9.1. With the exception of a limited amount of drinking water in an open bottle without a cap, food and beverages are not permitted in the Event area. For each Event we organize, we provide enough places where you can buy fast food, various alcoholic and non-alcoholic beverages.

9.2. Beer, spirits and refreshments are available from the bars, which are conveniently located at several locations in the Event area. In general, we do not envisage places with running drinking water.

9.3. It is prohibited to give, offer or sell alcoholic beverages and tobacco products to persons under the age of 18, including the purchase of alcohol and cigarettes from adults, with the aim of providing them to minors, regardless of whose initiative and by whose means (e.g. by initiative and with the minor’s means). In case of violations of this prohibition, the person who purchased/provided alcohol or tobacco products to a minor and the minor will be removed from the Event.


10.1. Official items of the relevant Event will be sold exclusively at the designated stands in the Event area. We do not recommend purchasing goods from street vendors. The products they offer are not approved by us and the probability of you coming across low quality goods is high.


11.1. In the event of an urgent need for medical assistance, you may also contact the nearest employee serving the Event, who will assist you in providing first aid.


12.1. During each Event, video recordings and photographs are taken to cover the Event. By entering the territory of the relevant Event, you are entering a public place, which is why it is possible to be filmed without your permission or consent. If and to the extent such consent may be necessary, by accepting these Terms and Conditions and entering the Event grounds, you are deemed to have consented to:

  • 12.1.1. being photographed for the purpose of creating photos and videos;
  • 12.1.2. our use of the photos and videos taken for the purposes of marketing and promoting the Events we organize.

12.2. Notwithstanding clause 12.1, you may object to your video or photo being taken at any time. In such a case, depending on the circumstances in which the filming takes place and your location and recognizability in the footage being filmed, we will stop filming you and will not use the already filmed material according to clause 12.1.2. In order to fulfill this obligation, you will be required to object to the filming in writing and to cooperate with us after the end of the Event in order to remove the footage in which you are present and may be identified.

12.3. We reserve the copyright to all photographs and videos that we may take at the Events we organize. Photographed persons are not entitled to remuneration for their photographing and the use of the photographs and videos taken.


13.1. Your health, your personal safety and the security of your property is primarily your responsibility. During an Event, you should avoid actions and situations that may harm your health and signal the security guards of the Event when you think that your health and life are in danger. You are also responsible for the supervision and safekeeping of your personal belongings. The presence of security at an Event does not constitute a guarantee that there will be no encroachment on your life, health or property or that we or the Event security guards will be able to prevent such encroachment or avoid its negative consequences. To the extent permitted by law, we exclude our liability for damages caused by or in connection with any such infringements.

13.2. We will not be liable if you are unable to attend an Event for which you have purchased a ticket, regardless of the reason for your absence, including but not limited to illness, work, an emergency or other extraordinary circumstance, including where you were unable to attend the Event on its originally announced date, but you are unable to attend on the date for which it has been postponed pursuant to clause 16. The risk of inability to attend, including due to postponement of an Event, is a risk that You agree to bear. We will not refund the price of purchased tickets that remain unused due to the holder not appearing at the Event, regardless of the reason for this.


14.1. During the Event you attend, you must observe all generally accepted norms of good conduct, including but not limited to:

  • 14.1.1. not to commit or incite others to commit administrative violations or crimes, including, but not limited to, acts of violence or acts of hatred based on ethnic, religious, gender or other identity or on any other basis;
  • 14.1.2. you only use the toilets and urinals built on the territory of the Event for your respective physiological needs, while at the same time you do not use the toilets for the performance of activities, the performance of which in public places is prohibited by law or by these General Terms and Conditions;
  • 14.1.3. not to attend the Event if you are sick or have symptoms of a highly contagious disease such as mumps, chickenpox, smallpox, COVID-19, etc.

14.2. Crowd surfing is expressly prohibited at all Events (as it is at all major festivals in Europe).

14.3. It is forbidden to light fires on the territory of all Events.

14.4. All commercial or advertising activities on the territory of an Event organized by us are expressly prohibited without our prior written consent.


15.1. Visitors who violate the requirements of these General Terms and Conditions of the relevant Event may be removed from the Event area. A person who has been removed from the Event area has no right to enter the Event territory until the end of the Event.

15.2. We may restrict access to the end of the Event and/or to future Events (for a certain period of time or all future Events) to a visitor who has been removed due to a violation of clause 14.1.1, clause 14.2 or due to another material violation of these General Conditions or of the special conditions of the Event from which the offender was removed.

15.3. A visitor suspended from an Event, regardless of the period for which he was suspended, is not entitled to either a full or partial refund of the value of his ticket for the Event.


16.1. We always make every effort not to change the originally announced date or line-up of performers for any Events we organise. Nevertheless, for reasons beyond our control, it is possible to change both the date of the Event (e.g. due to extraordinary circumstances such as epidemics, pandemics, anti-epidemic measures and other force majeure circumstances) and the composition of the performers who have confirmed participation in the Event (e.g. due to illness of performers, unilateral refusal of participation of performers, scheduling of a new date of the Event for which a certain performer cannot confirm participation, etc.). To the extent that the change made under this item 16.1 does not lead to the cancellation of the Event according to item 16.7, the change will be considered reasonable and acceptable to you.

16.2. When changing the date of an Event, we will try to make the new date as close as possible to the original one, while at the same time we will try to preserve as much as possible the originally announced line-up of the performers of the Event.

16.3. In the event of a change in the composition of the artists who will participate in a given Event, we will make every effort to provide replacement artists who best match the profile (musical style, popularity) of the artists whose participation in the Event has been cancelled.

16.4. Regardless of our commitments under item 18.1, we do not guarantee that:

  • 16.4.1. postponed An event will be held within a specific period of time from the originally announced date or
    that it will be held at all;
  • 16.4.2. an originally announced performer in an Event will not cancel their participation in the Event or that the performer with whom we will replace the withdrawn performer will be to your liking as a performer or that you will accept them as an “equal” to the withdrawn performer;

16.5. In case of postponement of an Event, we will promptly announce, in accordance with item 17, information about the postponement of the Event, as well as information about the new date on which the Event will take place, if it is known.

16.6. An event will be considered canceled if:

  • 16.6.1. we have expressly indicated this together with or after the publication of the notice of postponement of the Event pursuant to clause 16.5;
  • 16.6.2. within 9 months from the date for which the Event was originally announced, we have not set a new date for the Event;
  • 16.6.3. the new date of the Event is more than 18 months after the date for which the Event was originally announced; in this case, a new Event will be considered to be taking place on the new date;

16.7. Unless otherwise announced in connection with the postponement and rescheduling of a postponed Event:

  • 16.7.1. tickets for the postponed Event will be valid and can be used without revalidation on the new date of the Event;
  • 16.7.2. we will not refund ticket prices purchased for the postponed Event.

16.8. In case of changes to the Events, we will not refund the price of purchased tickets, except in the following cases:

  • 16.8.1. when an Event is canceled according to item 16.6;
  • 16.8.2. when more than 50% of the originally announced executive line-up for an Event is changed; for the purposes of this calculation, changes made less than 30 days prior to the date of the Event will not be included.

16.9. when more than 50% of the originally announced executive line-up for an Event is changed; for the purposes of this calculation, changes made less than 30 days prior to the date of the Event will not be included.

16.10. In all cases in which we will provide the possibility to return tickets and refund their price according to item 16.8, we will announce the procedure, conditions and terms for this in accordance with item 17. In all such cases, you will have the opportunity to return your ticket during a period that will not be shorter than 14 days from the date of the message under the previous sentence.

16.11. When refunding the price of purchased tickets, we will be entitled to retain a small portion of the refund amount to cover part of our costs associated with the organization of the canceled Event, including the sale of the ticket you are returning. The amount we will deduct may vary, but will generally be approximately 10 percent of the total value of the ticket purchased.


17.1. We will publish all messages and announcements related to the conduct of and changes to the Events we organize online on our website (, on our Facebook profile (DineviGroup), on the profile of the relevant Event (on our website and on Facebook) as well as on the website of the ticket distributors we have used for the relevant Event. If you provided an e-mail address when purchasing a ticket, we will also send you the relevant information by e-mail (for this purpose, it is recommended to ensure that you have not opted out of receiving e-mail messages in the settings of the relevant ticketing platform).

17.2. The events we organize enjoy a wide public response, which is why it is possible for you to learn about a change or cancellation of an Event from acquaintances, friends and from information channels and publications other than those under item 17.1. Regardless, it is your duty to periodically use the communication channels under item 17.1 to inform yourself of important changes affecting the Event for which you have purchased a ticket. We will not be liable if you did not learn about a change in an Event (including cancellation), respectively you did not exercise your right if information about the change was available according to item 17.1.


18.1. These General Terms and Conditions and all aspects of the relationship between us and you will be subject to the legislation of the Republic of Bulgaria. All disputes between us, arising from these General Terms and Conditions, from the special conditions of an Event and the contract between us, will be decided by the competent court.

18.2. Consumer disputes between us can also be resolved out of court with the help of the General Conciliation Committees for consideration of consumer disputes operating under the Commission for Consumer Protection. More information on alternative (out-of-court) dispute resolution and the activities of conciliation commissions can be obtained from the Commission for Consumer Protection at the address Sofia 1000, Slaveykov Square No. 4A, phone 02 9330 588, website, имейл:, as well as from the European Consumer Center at Sofia, 14 Bacho Kiro St., phone: 02 986 76 72, email:

18.3. If you have purchased a ticket for an Event online, you can also use the European Online Dispute Resolution Platform available at


19.1. It is possible to amend the present General Terms and Conditions of each Event, at any time, by announcing this in a timely manner in accordance with item 16. Unless otherwise stated in the notification of the relevant amendment, the amendment to the Terms and Conditions will be effective from the date of publication of the relevant amendment notice.

19.2. These General Terms and Conditions enter into force on 01.01.2021. The General Terms and Conditions will apply to all Events to be held after this date.